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Tag: Call Center as a Service

Call Center Cloud-based solutions for managing premise-based or distributed call centers

Artificial intelligence:
immense potential for your call center

Artificial intelligence:
immense potential for your call center
Chatbot IA

The call center has developed a bad reputation. Complex IVRs and staff shortages that lead to endless hold times – which often exasperate customers! But the advent of cloud call centers (CCaaS) has allowed artificial intelligence (AI)  to be introduced and revolutionize the way you can serve your customers! Here is what these solutions can […]

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