November 14, 2022
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November 10, 2022
November 10, 2022
Call Center as a Service
Artificial intelligence:
immense potential for your call center
The call center has developed a bad reputation. Complex IVRs and staff shortages that lead to endless hold times – which often exasperate customers! But
April 28, 2021
Tips and advice
SMBs, How to choose a VoIP system for remote work
With the COVID-19 pandemic, the majority of your teams have switched to remote work. But your phone system is not adapted to this new reality.
April 13, 2021
Service Bundles
Single Throat to Choke
This term, which became popular about a decade ago and is not very politically correct today, has been used by many Telecom and IT businesses
March 15, 2021
Microsoft Teams
Teams Voice with Calling Plans, Pros and Cons
Microsoft Teams has enjoyed great success especially since the beginning of the pandemic. Many companies are also using Teams Business Voice as their VoIP phone
March 15, 2021
How to choose a Business VoIP Provider
Before we go into the question of how to choose a provider, let’s first see if you need VoIP. Just to be clear, I use
March 15, 2021
Jim Cramer Talks about the Avaya – Rincentral deal.
Ringcentral does deal to become Avaya’s exclusive UCaaS partner. Jim Cramer chats with RingCentral CEO Vlad Shmunis to get insight in the cloud company’s newly
October 14, 2019
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