The internet is used for browsing, emailing and social networking but it can also be used to carry telephone conversations. VoIP (Voice over Internet Protocol) Phone Systems convert voice into data to be transported over the internet. This eliminates the need for traditional phone lines and, therefore, significantly reduces costs.
On-premise VoIP Phone Systems are evolutions of traditional analog business phone systems but they use VoIP technology to connect the call and carry the voice conversation. While these systems are still available in the market today, they are not very popular as they are essentially just a previous generation phone system using more modern technology. They are being replaced by Hosted VoIP Phone systems.
Unified Communications provides a more efficient, faster collaboration between customers, employees and experts throughout your company by integrating telephone features, like click to dial with desktop-based communications, such as instant messaging, SMS, Web conferencing, and video conferencing. Add to that the ability to integrate other applications such your CRM or ERP and you have a very powerful integrated operations platform that can significantly improve efficiency in any organization.