Category: Uncategorized
2022 Business Communications Trends
Contact Center Predictions for 2023 and Beyond
Cloud vs On-premise PBX Guide
Artificial intelligence:
immense potential for your call center
The call center has developed a bad reputation. Complex IVRs and staff shortages that lead to endless hold times – which often exasperate customers! But the advent of cloud call centers (CCaaS) has allowed artificial intelligence (AI) to be introduced and revolutionize the way you can serve your customers! Here is what these solutions can […]
SMBs, How to choose a VoIP system for remote work
With the COVID-19 pandemic, the majority of your teams have switched to remote work. But your phone system is not adapted to this new reality. The solution? Choose a cloud-hosted IP (or VoIP) phone system. OK, but… there are so many on the market! Which provider should you trust? Are you confused? Don’t worry! Here […]
Teams Voice with Calling Plans, Pros and Cons
Microsoft Teams has enjoyed great success especially since the beginning of the pandemic. Many companies are also using Teams Business Voice as their VoIP phone system. This can be purchased directly from Microsoft through their Teams Business Voice and Calling Plans licenses or through a telephone carrier offering a Direct Routing solution. Is Teams Business […]
How to choose a Business VoIP Provider
Before we go into the question of how to choose a provider, let’s first see if you need VoIP. Just to be clear, I use the term VoIP to describe all Hosted Voice over IP and Unified Communications services. The industry term today is UCaaS (Unified Communications as a Service) but most people still use […]
Jim Cramer Talks about the Avaya – Rincentral deal.
Ringcentral does deal to become Avaya’s exclusive UCaaS partner. Jim Cramer chats with RingCentral CEO Vlad Shmunis to get insight in the cloud company’s newly announced $500 million with telecommunications gear provider Avaya Holdings Corp https://www.cnbc.com/video/2019/10/07/ringcentral-ceo-talks-avaya-deal-with-jim-cramer.html Click here to learn more about Ringcentral and other UCaaS services. Contact Us
